FREQUENTLY ASKED QUESTIONS
Do you have a store?
As of now, we do not have a
physical store. However, we do participate in bazaar events from time
to time, so do keep yourself updated on our Instagram.
Can I modify my order?
If you wish to modify your order, please let us know as soon as possible by sending us an email at firstname.lastname@example.org
or you can send us a message on Whatsapp. We will be able to modify your order only if
it has not been processed.
Can I self-collect my order?
that is possible if you live within Selangor, Malaysia. Do contact our
team member to set the date and time of collection. Kindly note that we
are based in Seksyen 9, Shah Alam.
Do you ship internationally?
Yes, we do! Check out the rates under the Shipping page of our website.
How can I make my payment?
website can only accept payment made by online banking via Billplz at
the moment. If you wish to use other payment method please contact us on
Whatsapp and we will assist you.
Do you offer bulk pricing?
If you are ordering 50 or more units of our product, of course! Do email us at email@example.com
with the details of your order and we will provide you with a special quotation.
Can i buy for my business?
Yes, you can! Do make sure to read more on it by clicking on the Corporate Gifting page.
What should I do if my parcel’s status has not changed for the past few days?
If your parcel has been stationary for a few days, we ask you to contact our team at firstname.lastname@example.org
. Kindly include all the relevant information such as your name, contact number, order number, tracking number and the address used
so we can file a report. We will try our best to make sure the parcel reaches you within next week.
note, Perky Preen and Co shall not be held responsible for refunding or
reshipping lost orders due to an incorrect address at checkout. If you
are unsure of the address keyed in, please let us know so we can check
it for you.