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FAQ

Do you have a store?

Store

As of now, we do not have a physical store. However, we do participate in bazaar events from time to time, so do keep yourself updated on our Instagram. (@perkypreenandco)

Can I modify my order?

Modify Order

If you wish to modify your order, please let us know as soon as possible by sending us an email at reach.perkypreen@gmail.com or you can send us a message on Whatsapp. We will be able to modify your order only if it has not been processed.

Can I self-collect my order?

Self- Collect

Yes, that is possible if you live within Selangor, Malaysia. Do contact our team member to set the date and time of collection. Kindly note that we are based in Seksyen 9, Shah Alam.

Do you ship internationally?

International Shipping

Yes, we do! Check out the rates under the International tag of our website or, you can contact one of our team members to get the details.

How can I make my payment?

Payment Methods

Our website can only accept payment made by online banking via Billplz and RELY at the moment. If you wish to use other payment method please contact us on Whatsapp and we will assist you.

What should I do if my parcel’s status has not changed for the past few days?

Unmoving Parcel

If your parcel has been stationary for a few days, we ask you to contact our team at reach.perkypreen@gmail.com. Kindly include all the relevant information such as your name, contact number, order number, tracking number and the address used so we can file a report. We will try our best to make sure the parcel reaches you within next week.

Please note, Perky Preen and Co shall not be held responsible for refunding or reshipping lost orders due to an incorrect address at checkout. If you are unsure of the address keyed in, please let us know so we can check it for you.